SHIPPING AND RETURN POLICY
Processing Your Order:
We try our best to ship goods to you as soon as possible. On an average, it takes us about 3-5 business days to ship goods.However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email. Alternatively, we are always available to assist through mail: [email protected] or WhatsApp: +91-9047018058
Shipping Policy:
We’d like to assure you that all safety and sanitary measures are being taken to ensure the health and safety of our staff members and warehouses. In order to ensure zero contact delivery for your safety, we urge you to choose pre-paid delivery options.
We’ll do our best to deliver your goods at your doorstep.
Orders placed at www.ixoradecor.com are dispatched within 3-5 days from the date of order. We take a standard delivery time of 4-5 working days to deliver your valuable order from the date of dispatch. You can anytime check your order status from the user login option at www.ixoradecor.com. In case you are looking for a faster delivery or any urgent update related to your order, you can mail us at [email protected] or call/ WhatsApp at +91-9047018058. We shall be happy to assist you.
Return of goods and Refund Policy:
If you are not satisfied with the product for any reason, you can return the product purchased online at our website subject to the following conditions:
The product is returned, unused, and in its original condition within 15 days of delivery. Our decision regarding the condition of returned goods shall be final.
The product should be returned in the original packaging along with the invoice.
Goods once used or washed cannot be returned.
To avail of a refund, the customer is requested to send an email of the product pictures with the packaging to [email protected]
If the refund request is accepted, the customer will bear the return shipping cost and courier the product to:
Ixora Decor
Return (#Order Id)
Saadhya Exports
52,Salem main road east,
Vengamedu,
Karur-639006,
Tamilnadu
Once we receive the product, we will check for wear and tear and then initiate the refund.
Refunds are processed through NEFT/ CMS/ Bank Transfer and we would need the following details for same.
Bank Account Details
IFSC Code
Branch Name
Bank Account Holder Name
In case you are not comfortable sharing your bank account details for refund, we can pay through Paytm or Google Pay as well. Drop us a line for same at mail: [email protected] or Call/ WhatsApp at +91-9047018058.
Refund will be credited to the customer’s account in 5-7 working days.